Terms & Conditions

When you place an order with Wallace Cotton, you can be confident that you are buying from a NZ owned company.

Due to photographic and screen limitations, actual goods may differ to a small extent in visual appearance from the way they appear on our website.

Any information contained on our website constitutes an invitation to treat only and is not an offer to supply any goods or service. When you place an order, you are making an offer to buy goods or services.

Products may be edited or removed from our website from time to time. From time to time products that are displayed on our website may not be available. Wallace Cotton does not accept liability for any loss arising. We make our best effort to keep the information up to date and accurate.

To order goods, add them to the shopping cart and proceed through the checkout process on the website. You will be required to provide delivery and payment information, and other information about your order. If this information is successfully provided, you will be led to a confirmation page with full details of your order.

We will send you an email to confirm that we have received and accepted your order and will take payment upon acceptance.

Wallace Cotton makes no offer in or by the website to sell any product to any country other than New Zealand. If you access this site from outside New Zealand, you do so at your own risk and are responsible for complying with the laws in place where you access the site.

All goods and services offered for sale on our website, including those on sale, promotion or with any discounts on retail prices, are offered under our Fair Use Policy.

We reserve the right to place quantity limits on goods, discount limits per customer and maximum savings per customer.

These will be monitored for any suspected abuse of the Fair Use Policy. Persistent abuse of our Fair Use Policy may result in suspension or termination of your customer accounts with us.

We reserve the right to cancel orders that we believe are fraudulent (including where we believe there may have been credit card or a payment related fraud) or otherwise breaches our Fair Use Policy. We may also cancel orders where there has been an error in the listing of the product (e.g. an incorrect price, incorrect stock quantity, image or description of a good).

If we cancel your order, you will be refunded in full. We make our best effort to refund via the original payment method, otherwise we will refund with direct credit. Prior to any such cancellation, we may contact you and discuss appropriate changes to your order.

You can request to cancel your order (or part of your order) for any reason unless it has already been shipped. If we are able to successfully cancel your order before it is shipped, you will receive a full refund of any payments you have made for that order. If your request has arrived too late, and your order has already been processed to be shipped, we will not be able to cancel the order.

Unless specified otherwise, all prices listed on our website are in New Zealand dollars and are inclusive of GST. Please note that prices may change at any time for any reason. Delivery charges are listed separately in the checkout.

The following payment methods are available:

Visa

MasterCard

American Express

Online EFTPOS

Apple Pay

Afterpay

Wallace Cotton Gift Cards

Wallace Cotton Store Credit

The terms and conditions below specifically relate to the use of gift cards issued by Wallace Cotton, and not by any gift card resellers.

• Gift cards are valid for 12 months from the date of purchase.
• Any gift card, both physical and digital, can be redeemed online and in-store.
• Any outstanding balance on the gift card after the expiry date has passed, is forfeited.
• Once the gift card is used, any unused value associated with the gift card will remain on the gift card.
• If your order exceeds the amount of your gift card, you must pay for the balance with an accepted method of payment. Only one gift card can be redeemed per transaction.
• Gift cards are not refundable, returnable, cannot be redeemed for cash, and cannot be used towards the purchase of another gift card.
• Gift cards can only be redeemed in the same currency they were purchased in.
• You are not allowed to transfer, re-assign, or re-sell gift card.
• Balance information on gift cards can be identified on the website, or in-store.
• Loyalty points are not earned on the purchase of the gift card, but are earned on the redemption.

Online orders can only be delivered to New Zealand addresses. Lead times and delivery costs for goods may vary. The displayed delivery time on each item indicates an estimated delivery date or time and this subject to change.

After placing your order, you will receive an email that confirms your order has been dispatched with relevant tracking information (when available).

To guarantee delivery, you must provide a delivery address where someone will be present during business hours. We will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe, or where an inappropriate form of delivery is selected for the goods purchased.

For any orders that are not delivered due to being lost or damaged, please contact us and let us know the details of your order and delivery. We will use this information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

‘Click and collect’ may be available when checking out on our website. Where it is available, you can select the store or collection point you want to collect your order from when you place your order. Orders are usually ready for pick up within 1-3 business days from when the order was first placed. We will provide you with a collection reference that you’ll need to bring in store to collect your order. Please wait until you have received confirmation your order is ready before attempting to collect your item(s) as it may not be on site, ready to collect.

Where we are holding your order in store for pick-up or collection, we will only hold your order for a maximum of 30 days after we have notified you that it is ready for collection. If you haven’t collected your order within this time period, we reserve the right to cancel and refund your order against the same payment method used when placing the original order.

Refer to our delivery page for more delivery information.

Refer to our returns policy for the latest information.

Cotton Club is a loyalty programme run by Wallace Cotton. Refer to our Cotton Club page to learn more and to join our loyalty programme.

Loyalty points are earned on full priced purchases only, in-store and online.

You must be signed into your Cotton Club account while shopping online to ensure points are recorded at time of purchase.

1 point is earned for every $1 spent on full priced items, in-store and online.

Points expire 24 months after purchase date.

Reach 500 points to receive a $50 Cotton Club voucher.

The 10% voucher for your first purchase only applies to full priced items.

Cotton Club loyalty vouchers expire 6 months from date of issue.

Cotton Club vouchers can be redeemed in-store and online.

No loyalty points are awarded for purchases of Starship products, furniture, sale or discounted items.

OTHER POINTS TO NOTE:

Check your points balance and voucher status online by signing into your Cotton Club account. Click on ‘my details’ at the top right corner to view points balance and voucher status.

To receive a birthday voucher, enter your date of birth and email address correctly into your Cotton Club account. On your birthday, you’ll receive an email notification that your account has been issued with a birthday voucher which can be spent in-store or online.

Birthday vouchers expire one month after the date of issue.

We love partnering with trade professionals and customers to create beautiful welcoming spaces for their guests, their clients and their homes. To become a trade partner or for more information, contact Fiona on 09 920 9817 or at fiona@wallacecotton.co.nz.

The exclusive trade pricing is specifically reserved for trade account holders. To benefit, trade account holders must be logged in to their account at the time of purchase.

When shopping with Wallace Cotton, we make our best effort to ensure you have a safe and secure online shopping experience. All payments via our website are processed using SSL protocol to protect your privacy.

No current sales or promotions

Our website may have links to third party websites. We do not have any control over these sites. These third party links are only provided to help you have the best experience and we are not responsible for the content or availability of any of these websites.

You are solely responsible for the activity that occurs on any account you have created. You must keep your account password confidential. We are not responsible for any liability that comes as a result of failing to keep your account login information confidential.

We do not guarantee that our website will be available at all times and without disruption. We may make changes to the content on our website at any time without notice.

Wallace Cotton is a registered trademark of Wallace Cotton Ltd.

You acknowledge that as between you and us, Wallace Cotton Ltd is the sole owner or licensee of all intellectual property rights on the website and all goods listed on it. Any use of, or reproduction of any contents of this site is prohibited without the written permission of Wallace Cotton.

Please refer to our Privacy Policy.

Subject to the law, Wallace Cotton does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission on our website or your use of our website. You are solely responsible for the actions you take in reliance on the content on our website, or accessed through our website.

If any part of these Terms is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms and the severed part will not affect the validity and enforceability of any remaining provisions. If we do not exercise or enforce any right or provision under these Terms, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms will only be effective if it is in writing and signed by us.

Our website is governed by, and is to be interpreted in accordance with, the laws of New Zealand and you and we submit to the exclusive jurisdiction of the courts of New Zealand.

For more information about Wallace Cotton, help with finding the right products, or using our site, please email us and a customer services representative will be in touch as soon as possible.

Alternatively contact us directly using our freephone number and we will be happy to answer your queries and assist you to use our website.

New Zealand ph 0800 222 122

If you are calling from outside New Zealand, please phone us on +64 9 480 8575

To contact us by post please address any mail to:

Wallace Cotton
2-4 Parkway Drive
Rosedale
Auckland 0632